ORDER PROCEDURES
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Please e-mail us at masaya@bronzeinthai.com for any orders or inquiries.
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Most items are pre order items with lead time of 8-10 weeks. If however, the item interested is in stock, we will ship them out within 2 weeks of the payment.
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Types of shipping that are available are sea freight, air cargo and DHL We will provide you with shipping quotations from the most suitable shipping method based on the quantity of your order.
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If the goods delivered are damaged or broken, the customer must immediately inform the company in writing (most preferably via e-mail) within 3 days after the package is delivered. The customer has the responsibility to open the package once received or his right to claim for the damages will be forfeited.
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The customer must retain all packing materials for damage inspection. It is necessary that photographs of the damage item and packaging be taken as evidence. Goods damaged or broken whilst in transit will be replaced or repaired at the discretion of the insurer’s appointed agent. The company cannot be held responsible for any delays incurred due to force majeure or apportionment caused to the carrier.
The customer, as an importer, is responsible for the eligibility to import the goods into its country which includes, but are not limited to taxes and licenses. The company will not be held liable or responsible for any delays or losses due to import restrictions.
DESCRIPTION OF GOODS
Whilst every effort is made to provide 100% accurate description of the products, it is rather difficult to get the most precision of measurement, color, and shape in some of the items. The products are handmade and/or hand-finished, therefore, photographic reproduction of the products viewed may be slightly inaccurate.
PRODUCT CARE
Brass is highly durable and are suitable for any environment both indoors and out. Objects with sharp edges can however, scratch the patina. Brass tend to oxidize over time and turn dull especially in places that have more salinity. We offer two color finishes, matte black and polished brass (gold). Matte black finishes does not require any maintenance, the color would not fade or turn dull over time. For polish brass, we do not apply lacquer on our products to enable our clients who wish to re-polish and shine the brass to be able to do so. To clean and shine the brass, simply apply metal cream and use clean cloth to rub on the desired area. The brass will bring it’s shine again.
The lost wax process can result in tiny pinholes and uneven surfaces both of which cannot be controlled, those are the natural characteristics of brass that are developed through this method that gives it the individuality and naturalistic style it has.
CUSTOM PIECES
Other than our selection of products, with our own foundry we are able to produce and manufacture your designs. Simply send over your designs to our email and we will reply with quotations of the said design.
